Question 1

How can I drop-off my luggage?

Accepted Answer

You can choose between different ways of luggage hand over to PotPot: - Business Partner: book the service, select the Shops nearby you as drop-off point and handover the luggage before 12:00pm to the selected Business; - Hotel Partner: book the service, select your Hotel as drop-off point and hand over theluggage to the reception during check-out.

Question 2

How is the safety of my luggage guaranteed?

Accepted Answer

All luggage is uniquely identified, secured and tracked through a disposable seal that shows
evidence of any tampering.

Question 3

I am staying at a Hotel partner of PotPot and I want to book the service

Accepted Answer

If your hotel is among our Partners, you can book the service online or at reception and leave during check-out.

Question 4

Is there any insurance that covers my luggage in case of damage/theft?

Accepted Answer

Of course, your luggage is insured up to €500 for any damage, tampering or theft.

Question 5

How will my luggage be transported?

Accepted Answer

PotPot uses only 100% electric mini-Van, believing that our planet must be our main partner.

Question 6

How do I pay for the service?

Accepted Answer

Booking and payment are fully digital. The service can be booked via website through a user friendly, fast and intuitive interface. However, some partner hotels offer the possibility to book and pay for the service also at the reception.

Question 7

How much does PotPot cost?

Accepted Answer

The service price starts from €10 per baggage.

Question 8

I don't want to use the service anymore, how do I cancel my reservation?"

Accepted Answer

You can cancel your reservation for free until midnight the night before by contacting our
customer service via chat on the website or at +39 35194336 58. Unfortunately, it is not possible to cancel the reservation on the same day.

Question 9

How will you return my luggage?

Accepted Answer

The pick-up of the luggage is available at one of our PotPot Recollection points:
1) Central Train Station (from 2pm to 8pm): PotPot Meeting Point located at the East Entrance of the Station;
2) Malpensa Airport T1 (from 3pm to 9pm): Official Luggage Deposit of the airport located on the ground floor, at the arrivals B;
3) Linate Airport (from 2pm to 6pm): Official Luggage Deposit of the airport located on the ground floor, at the arrivals; 4) Orio al Serio Airport (from 3.30pm to 8pm): Official Luggage Deposit of the airport located in front of the arrivals, at the P1 Parking.

Question 10

When should I book the PotPot service?

Accepted Answer

The service can be booked instantly. However, we invite you to book as soon as possible as we may not be able to manage your luggage that day, in case of many reservations.

Question 11

I wrongly entered some information during the booking, how can I change it?"

Accepted Answer

To make changes to the bookings already made you can contact our customer service (available always from 9am to 9pm) by chat, communicating order number and what info you want to change.

Question 12

In addition to luggage, I would also like to book other items (e.g. bags, parcels, coat cases, etc.)."

Accepted Answer

PotPot can collect, handle and return any item that can be properly closed and sealed with our disposable tag (e.g. a bag closed with a zipper). However, items must have maximum dimensions of 90x55x35 cm.
For example, to deliver a hand luggage and a bag (dimension 40x30x15 cm), you just need to book two luggage.

Question 13

What time can I recollect my luggage at the PotPot Recollection points?

Accepted Answer

The baggage can be recollected, at our recollection points: 1) Central Train Station from 2pm to 8pm;
2) Malpensa Airport T1 from 3pm to 9pm;
3) Linate Airport from 2pm to 6pm; 4) Orio al Serio Airport from 3.30pm to 8pm.

Question 14

I would like to deliver my luggage after the maximum hour allowed.

Accepted Answer

You can deliver your luggage to one of our partners until 12:00pm. Therefore, after 12:00pm it will be no longer possible to collect your luggage.

Question 15

Is there a maximum weight allowed for my luggage?

Accepted Answer

There is no weight limit for your luggage.

Question 16

What is the maximum size allowed for my luggage?

Accepted Answer

The maximum size allowed for your luggage is 90x55x35 cm.

Question 17

How can I make a complaint?

Accepted Answer

You can contact our customer service through chat or send an email to support@potpot.biz

FAQ

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